Were born to be players, not pawns.

Asking "Why?" can lead to understanding. Asking "Why not?" can lead to breakthroughs.

Were born to be players, not pawns.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.

The problem with making an extrinsic reward the only destination that matters is that some people will choose the quickest route there, even if it means taking the low road. Indeed, most of the scandals and misbehavior that have seemed endemic to modern life involve shortcuts.

I think people get satisfaction from living for a cause that's greater than themselves. They want to leave an imprint. By writing books, I'm trying to do that in a modest way.