Were born to be players, not pawns.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

Asking "Why?" can lead to understanding. Asking "Why not?" can lead to breakthroughs.

Abstract thinking leads to greater creativity... But in our businesses and our lives, we often do the opposite. We intensify our focus rather than widen our view.

To sell well is to convince someone else to part with resources—not to deprive that person, but to leave him better off in the end.

Large companies are not going to disappear. Multinational companies with tens of thousands of employees are not going to disappear. In fact, many of them are getting larger because they can benefit from economies of scale.

The problem with making an extrinsic reward the only destination that matters is that some people will choose the quickest route there, even if it means taking the low road. Indeed, most of the scandals and misbehavior that have seemed endemic to modern life involve shortcuts.