There's an idea out there that salespeople have actually been obliterated by the Internet, which is just not supported by the facts.

Newtonian physics runs into problems at the subatomic level. Down there--in the land of hadrons, quarks, and Schrödinger's cat--things gent freaky. The cool rationality of Isaac Newton gives way to the bizarre unpredictability of Lewis Carroll.

Goals may cause systematic problems for organizations due to narrowed focus, unethical behavior, increased risk taking, decreased cooperation, and decreased intrinsic motivation. Use care when applying goals in your organization.

The ability to take another perspective has become one of the keys to both sales and non-sales selling. And the social science research on perspective-taking yields some important lessons for all of us.

Do what you can't and experience the beauty of the mistakes you make.

The three things that motivate creative people - autonomy, mastery, purpose!

All of us want to be part of something bigger than ourselves, something that matters.