Wikipedia represents a belief in the supremacy of reason and goodness of others.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

Control leads to compliance; autonomy leads to engagement.

Do what you can't and experience the beauty of the mistakes you make.

The ability to take another perspective has become one of the keys to both sales and non-sales selling. And the social science research on perspective-taking yields some important lessons for all of us.

When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.

In economic terms, we've always thought of work as a disutility - as something you do to get something else. Now it's increasingly a utility - something that's valuable and worthy in its own right.