When the reward is the activity itself--deepening learning, delighting customers, doing one's best--there are no shortcuts.
Daniel H. PinkTypically, if you reward something, you get more of it. You punish something, you get less of it. And our businesses have been built for the last 150 years very much on that kind of motivational scheme.
Daniel H. PinkThe ultimate freedom for creative groups is the freedom to experiment with new ideas. Some skeptics insist that innovation is expensive. In the long run, innovation is cheap. Mediocrity is expensiveโand autonomy can be the antidote.โ TOM KELLEY General Manager, IDEO
Daniel H. PinkThe billable hours is a classic case of restricted autonomy. I mean, you're working on - I mean, sometimes on these six-minute increments. So you're not focused on doing a good job. You're focused on hitting your numbers. It's one reason why lawyers typically are so unhappy. And I want a world of happy lawyers.
Daniel H. Pink