If people do not know what is going to make them better off or give them pleasure, then the idea that you can trust people to do what will give them pleasure becomes questionable.
Daniel KahnemanResearchers who studied a thousand Dutch vacationers concluded that by far the greatest amount of happiness extracted from the vacation is derived from the anticipation period.
Daniel KahnemanIf people can construct a simple and coherent story, they will feel confident regardless of how well grounded it is in reality.
Daniel Kahneman