The biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings. What most people really want is to be listened to, respected, and understood. The moment people see that they are being understood, they become more motivated to understand your point of view.

Apologies do make a difference. Believe it or not, research shows people often prefer them over money.

Reaching for the stars, perfectionists may end up clutching air. They suffer from mood disorders, troubled relationships, and stress. They may even achieve less than others.

You feel the way you do right now because of the thoughts you are thinking at this moment.

Don't apologize for what you think you did wrong. Apologize for what they think you did wrong.

Reaching for the stars, perfectionists may end up clutching at air.

Every time you feel depressed about something, try to identify a corresponding negative thought you had just prior to and during the depression. Because these thoughts have actually created your bad mood, by learning to restructure them, you can change your mood.