Don't apologize for what you think you did wrong. Apologize for what they think you did wrong.
David D. BurnsApologies do make a difference. Believe it or not, research shows people often prefer them over money.
David D. BurnsDon't apologize for what you think you did wrong. Apologize for what they think you did wrong.
David D. BurnsApologies do make a difference. Believe it or not, research shows people often prefer them over money.
David D. Burns