People who are prone to guilt tend to work harder and perform better than people who are not guilt-prone, and are perceived to be more capable leaders.
David D. BurnsYou're human. You'll screw up. Denying that is crazy. Forgiving yourself has all the benefits of self-esteem without making you a narcissist that's out of touch with reality.
David D. BurnsApologies do make a difference. Believe it or not, research shows people often prefer them over money.
David D. Burns