The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

What really makes the difference in innovation is whether the corporate culture is paying attention to innovation.

The best way to improve perspective taking is to see users up close.

Nature is good for all of us. When we're exposed to trees and other natural settings - even within the city, it fosters creativity.

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal when you implement the process for culturally intelligent innovation.

Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In some other cultures, who you know and how you're related to other individuals is the most important variable. And for others, it may be as much about your reputation and what others have said about you.