The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Even an organization that doesn't do much work internationally will benefit from a culturally intelligent strategy to innovation. Working across different generations, business units, regions, and functions are all factors that can also influence the innovation process.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

May we all beware lest our innovative ideas appear very cliche before we even blink.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Most people probably become more jaded the longer they work in the world of work.