I do think stories are one of the best tools for communicating across any number of cultures. But I also think there are wildly successful leaders who are introverted, disciplined, lead via spreadsheets and goals, and might not "appear" to be a great leader...but in retrospect, made a massive impact.

Natural light consistently fosters innovation, as does the avoidance of disturbances from noise and extreme temperatures.

I'm obsessed with efficiency. And there are some tasks I need to just leave alone. And there are others - like an evening with one of my daughters or my wife - where I need to toss efficiency aside and simply be in the moment.

The best way to improve perspective taking is to see users up close.

For me, the key question is what's behind the dangerous idea. If it's simply to stir things up and appear radical, I'm not interested. But if it's done with a quest to learn, evolve, and improve the quality of life for people everywhere, I'm on board.

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.