The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal when you implement the process for culturally intelligent innovation.

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

The best way to improve perspective taking is to see users up close.

May we all beware lest our innovative ideas appear very cliche before we even blink.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In some other cultures, who you know and how you're related to other individuals is the most important variable. And for others, it may be as much about your reputation and what others have said about you.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.