Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

What really makes the difference in innovation is whether the corporate culture is paying attention to innovation.

The most important part of aligning various expectations is to clearly describe the problem you are trying to solve and identify at least three different ways diverse users experience this problem. The more diverse your team, the better you'll be at doing this.

Nature is good for all of us. When we're exposed to trees and other natural settings - even within the city, it fosters creativity.

Perspective taking is taking on the perspective of others. It's what we do anytime we buy a gift for someone else ("What would they like?"). So it means breaking the golden rule ("Treat others the way you want to be treated") and instead, acknowledges that others may not want what you want.

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

There are people who are out to take advantage of others and some who are merely putting in their time. But most of the people I encounter in the work place are desperately trying to make a difference and what to be effective at their jobs.