When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

Don't stop at the first no. You have to be a risk taker. If there weren't room for creativity, the patent office would close down.

I get very excited when I wake up in the morning and I am just full of oxygen. I say that purposefully. I try not to take for granted how lucky we are to have life and breath and opportunity. Once we've got that, we can conquer anything. Truly, I get high on oxygen, and once I graduate from that, what really fulfills me is doing what I love. That, to me, is absolutely priceless.

I love making people smile. I get so much energy through interacting and feeling like I've made a difference, a small difference.

If that's what everybody else is doing, that is not what I'm going to do!

I had always been taught that life was the other way around -- that you had to make sure you got what was coming to you . . .

I believe the only limitations are the ones that we accept. I know that there is, in theory, a glass ceiling. But I don't believe that it's a solid wall. I'm going through it. Nothing's stopping me. Yes, there are these preconceived notions; yes, we have challenges. Let's accept them, let's not be afraid of them, let's break through them.