When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

Too many people have a wonderful dream and just talk about it rather than do something about it.

We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

Never give up. The bankers and financial people did not take me seriously initially. Everyone thought I would fail. My attitude was that 'No' is an unacceptable answer when it comes to financing.

I love making people smile. I get so much energy through interacting and feeling like I've made a difference, a small difference.

I feel like any time I'm doing what I love, my big pay-off is watching somebody else be the receiver.

A cookie store is a bad idea. Besides, the market research reports say America likes crispy cookies, not soft and chewy cookies like you make.