When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

Number one, I absolutely love making chocolate chip cookies. I mean, it's fun. It's exciting. Beyond the fact that I love making them, I love eating them.

I try not to take for granted how lucky we are to have life and breath and opportunity. Once we've got that, we can conquer anything.

Don't stop at the first no. You have to be a risk taker. If there weren't room for creativity, the patent office would close down.

I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience.

Being good enough never is.

If you think you can, then you’re half way there. If you say, ‘I can’t,’ then you’re defeated.