When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

You know, Mrs. Fields was never a business. It was a part of me...and I never separated, oh, well, business from personal because to me they all blended together.

I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.

If you think you can, then you’re half way there. If you say, ‘I can’t,’ then you’re defeated.

All I need as payment is a smile. That just really pushes me forward so that I'm always capturing the next opportunity to develop myself.

We are here for a reason. We all have a gift or gifts to share. You want to look inside your heart and your soul, and you want to tap into the one thing you love to do. Develop it. Share it. Nurture it. You were meant to have that gift.

If that's what everybody else is doing, that is not what I'm going to do!