When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.

My role is to coach, encourage, inspire, motivate, and help people.

Good enough never is. Set your standards so high that even the flaws are considered excellent.

Remember, the greatest failure is not to try.

When somebody says, "You can't," I say, "Why not?"

No is an unacceptable answer. I'm allergic to no.

The important thing is not being afraid to take a chance.