I had always been taught that life was the other way around -- that you had to make sure you got what was coming to you . . .

There are people out there who want to say yes. That gave me confidence to keep asking.

Remember, the greatest failure is not to try.

What I wanted was to be allowed to do the thing in the world that I did best - which I believed then and believe now is the greatest privilege there is. When I did that, success found me.

When somebody says, "You can't," I say, "Why not?"

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

My role is to coach, encourage, inspire, motivate, and help people.