Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.
Dee HockMaking good judgments when one has complete data, facts, and knowledge is not leadership - it's bookkeeping
Dee HockIt won't do away with hierarchy totally, but the principal leader will be the person who most exemplifies the kind of organization and behavior required who is best able to create the conditions such organizations require.
Dee HockThe essence of community, its heart and soul, is the non-monetary exchange of value; things we do and share because we care for others, and for the good of the place.
Dee Hock