Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.
Dee HockThe closest thing to a law of nature in business is that form has an affinity for expense, while substance has an affinity for income.
Dee HockThe prudent course is to make an investment in learning, testing and understanding, determine how the new concepts compare to how you now operate and thoughtfully determine how they apply to what you want to achieve in the future.
Dee HockSuccess follows those adept at preserving the substance of the past by clothing it in the forms of the future.
Dee Hock