I try to visit stores because it's important to meet the teams and to hear the comments of the salespeople.

I think you need to know your clients.

I firmly believe that success lies in the combination of both talent and business savvy, and that the magic comes through partnership between both.

It's important to feel what the customer is feeling when he enters the shop.

Technology gives big access, and you get more people who are interested in fashion. You can reach many more people now.

When you face a creative change at the house, you have to start a dialogue, and talk with the designer about how he envisions the brand to make sure that you're on the same page. It's the way the designers talk about the brand, and what they see, and their emotions, how they perceive the house.

Clients are becoming more and more savvy. They know what's happening in the brands; they know the new products that are coming out.