Care about your customers more than about yourself, and you'll do well.

When you make a company, you make a utopia. It's where you design your perfect world.

Customer service is the new marketing.

Programming languages are like girlfriends: The new one is better because *you* are better.

The creative person basically has two kinds of jobs: One is the sexy, creative kind. Second is the kind that pays the bills. Sometimes the task at hand covers both bases, but not often.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

If I’m not saying ‘Hell Yeah!’ to something, then I say no.