It was the first follower that transformed the lone nut into a leader.

If you want to be useful, you can always start now. It will be a humble prototype of your grand vision, but you’ll be in the game. Start by teaching someone this week. Starting small puts 100% of your energy into solving real problems for real people.

Success comes from persistently improving and inventing, not from persistently promoting what’s not working.

Obvious to you is amazing to others.

If I’m not saying ‘Hell Yeah!’ to something, then I say no.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

Customer service is the new marketing.