It was the first follower that transformed the lone nut into a leader.

The first follower is actually an underestimated form of leadership in itself. … The first follower is what transforms a lone nut into a leader.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

I love that sometimes we need to go to the opposite side of the world to realize assumptions that we didn't even know we had and realize that the opposite may also be true.

Programming languages are like girlfriends: The new one is better because *you* are better.

Customer service is the new marketing.

For years, I'd say yes to almost everything, trying to be nice and generous. Feeling obliged to be of service to the world. Maybe also a fear of being forgotten if I don't. But I paid the ultimate price in doing that, because for all those years, I got almost no work done! Some famous authors have written about this: that if they said yes to every request, then they'd never have time to write another book again.