Learn to say 'I don't know.' If used when appropriate, it will be often.

Don't accept the post or stay unless you have an understanding with the President that you're free to tell him what you think "with the bark off" and you have the courage to do it.

If you develop rules, never have more than ten.

Amidst all the clutter, beyond all the obstacles, aside from all the static, are the goals set. Put your head down, do the best job possible, let the flak pass, and work towards those goals.

Reduce the layers of management. They put distance between the top of an organization and the customers.

Remember where you came from.

Oh, Lord. I didn't mean to say anything quotable.