Most people that derail as leaders in the corporate world, it's not because they couldn't do the math and calculate return on investment properly. The issues are communication and understanding. All of what typically would've been called the 'soft stuff.' You have to be authentic. You have to be dialed into the soft stuff.
Douglas ConantCourage means feeling all those hard human emotions - all that uncertainty and anxiety - and getting the job done anyway.
Douglas ConantYou can't talk your way out of something you behaved your way into. You have to behave your way out of it.
Douglas ConantIf you cultivate a relationship in a genuine, thoughtful way, people will be more inclined to want to help you even though they don't have to help you.
Douglas Conant