What you don't do is just say, "I've got all the ideas and all the knowledge, and listen to me."

Somewhere like Russia or China, decision-makers have far fewer constraints on acting than in more open systems.

Economists who studied in the '80s tend to have a pretty crude neoclassical view that's just about freeing up prices and markets, and then you'll get the growth and everybody benefits. And they'll just repeat that, because if you're a minister or a senior civil servant, you don't have time to read anything anymore. You get very fixed in your views.

People are saying, "I have a right to my opinion. Don't just keep condescending, telling me what to think." There's something slightly liberating about that, but also it lends itself to being taken advantage of, because in come the demagogues.

We should look at how "the enemy" - people that you wouldn't necessarily agree with - have done change and see whether there's bits in there that we could learn from.

If you were disabled in Russia, you had to re-register every year, and it took up to six months to re-register, so people who lost limbs in Afghanistan had to prove that their leg hadn't grown back.

The question, "When did you last listen to a poor person properly and try to understand what's going on inside their own experience?" enables you to connect.