What you don't do is just say, "I've got all the ideas and all the knowledge, and listen to me."

Floundering around, learning by doing but also by failing, is not only good but inevitable.

There are always pressures on decision-makers other than just what is right or what is wrong.

I see [activists] getting really angry that people won't just do what the evidence tells them, and that's not very helpful. You need to actually think why that is.

The question, "When did you last listen to a poor person properly and try to understand what's going on inside their own experience?" enables you to connect.

We should look at how "the enemy" - people that you wouldn't necessarily agree with - have done change and see whether there's bits in there that we could learn from.

There's a tendency for people who believe passionately in something to be so convinced of their rightness that if they just repeat themselves a lot at the person, that will convince them. And that hasn't worked on things like immigration or trade deals.