Empathy with someone else's pain or lack and a desire to help need to be balanced with a deeper realization of the eternal nature of all life and the illusion of all pain. Then let your peace flow into whatever you do, and you will be working on the levels of effect and cause simultaneously.
Eckhart TolleWouldn't it be wonderful if you could spare them from all suffering? No, it wouldn't. They would not evolve as human beings and would remain shallow, identified with the external form of things. Suffering drives you deeper. The paradox is that suffering is caused by identification with form and erodes identification with form. A lot of it is caused by the ego, although eventually suffering destroys the ego-but not until you suffer consciously.
Eckhart TolleNothing out there will ever satisfy you except temporarily and superficially, but you may need to experience many disappointments before you realize that truth
Eckhart Tolle