I think we should start a movement, and everyone should just start wearing metal pants to the airport.
Ed RobertsonOnly your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.
Ed RobertsonIf I'm looking really intense, it's not because I'm trying to be mystical. It's because I'm thinking '[Dagnabit], that was supposed to be a 7th chord'.
Ed Robertson