Newcomers should be put in an established position where the expectations are known and help is available. New major assignments should mainly go to people whose behaviors and habits are well known and who have already earned trust and credibility.

It is the greatest feeling in the world. When we shine, we defy death for the moment. We enter into a state of immersion in the craft we ply, a state in which we become one with what we do.

Lack of respect for the worker. This nourishes disconnection, fear, anger, phoniness, and all the bad stuff that impedes excellence.

I agree with Stephen Covey that too many people spend too much time on doing what is urgent rather than on doing what is import.

I would suggest that excellence occurs in direct proportion to necessary suffering, but in inverse proportion to unnecessary suffering or toxic stress. Connection is the best antidote to unnecessary suffering.

When we forgive, the slave we free is ourselves.

In order to do what really matters to you, you have to, first of all, know what really matters to you.