Newcomers should be put in an established position where the expectations are known and help is available. New major assignments should mainly go to people whose behaviors and habits are well known and who have already earned trust and credibility.

When we forgive, the slave we free is ourselves.

To create worry humans elongate fear with anticipation and memory, expand it in imagination and fuel it with emotion. The uniquely human mental process called worrying depends upon having a brain that can reason, remember, reflect, feel, and imagine. Only humans have a brain big enough to do this simultaneously and do it well.

Lack of respect for the worker. This nourishes disconnection, fear, anger, phoniness, and all the bad stuff that impedes excellence.

You brain does its best when it is doing a task it can do well. That's basic brain science.

People associate hard work and overload with stress. But, like suffering, stress is complicated. Bad stress is stress that a system can't endure without suffering damage. It is unplanned, uncontrolled, allows no time for rest and recovery, and exceeds the capacity of the system to adjust to it. As the popular phrase suggests, it burns people out and, over time, it can decimate an entire workforce.

In order to do what really matters to you, you have to, first of all, know what really matters to you.