Newcomers should be put in an established position where the expectations are known and help is available. New major assignments should mainly go to people whose behaviors and habits are well known and who have already earned trust and credibility.

When we forgive, the slave we free is ourselves.

Many people persist in the wrong job, trying year after year to get good at what they're bad at or at what they dislike. Like marrying the wrong person, working in the wrong job is a prescription for a life of toil-and-groan.

In order to do what really matters to you, you have to, first of all, know what really matters to you.

Fear shuts people down. When you feel safe, your brain is free to soar. When you feel in danger, your brain goes into survival mode, not peak performance mode. Too many people feel unsafe at work, under toxic pressures, and stretched too thin. They are literally about to snap. Within an atmosphere of trust and what I call connection, a supervisor can create conditions under which people's brains can set aside fear and fly high.

Newcomers should be put in an established position where the expectations are known and help is available. New major assignments should mainly go to people whose behaviors and habits are well known and who have already earned trust and credibility.

Lack of respect for the worker. This nourishes disconnection, fear, anger, phoniness, and all the bad stuff that impedes excellence.