Newcomers should be put in an established position where the expectations are known and help is available. New major assignments should mainly go to people whose behaviors and habits are well known and who have already earned trust and credibility.

When we forgive, the slave we free is ourselves.

Many people persist in the wrong job, trying year after year to get good at what they're bad at or at what they dislike. Like marrying the wrong person, working in the wrong job is a prescription for a life of toil-and-groan.

In order to do what really matters to you, you have to, first of all, know what really matters to you.

No work is "most important." Or, put differently, all work is important but work done poorly becomes most important.

All connections matter, but the people you depend upon matter most.

To create worry humans elongate fear with anticipation and memory, expand it in imagination and fuel it with emotion. The uniquely human mental process called worrying depends upon having a brain that can reason, remember, reflect, feel, and imagine. Only humans have a brain big enough to do this simultaneously and do it well.