We live in a paradox: connected electronically but disconnected interpersonally. However, when you recognize the problem, you can take steps to correct it. You can create an emotionally connected environment anywhere if you try hard enough.

To create worry humans elongate fear with anticipation and memory, expand it in imagination and fuel it with emotion. The uniquely human mental process called worrying depends upon having a brain that can reason, remember, reflect, feel, and imagine. Only humans have a brain big enough to do this simultaneously and do it well.

I would suggest that excellence occurs in direct proportion to necessary suffering, but in inverse proportion to unnecessary suffering or toxic stress. Connection is the best antidote to unnecessary suffering.

No work is "most important." Or, put differently, all work is important but work done poorly becomes most important.

A human moment is a term I invented to distinguish in-person communication from electronic. Human moments are exponentially more powerful than electronic ones. I mean face-to-face, in-person contact and communication. I have identified several modern paradoxes and the first is that, for various reasons, we have grown electronically superconnected but we have simultaneously grown emotionally disconnected from each other.

It is especially important for managers to know about, neuroplasticity, the greatest discovery in neuroscience in the past 20 years. It refers to the fact that the brain is remarkably plastic. It can grow and change for the better throughout life. In fact, "plastic" denotes the brain's ability to grow and change throughout life.

When we forgive, the slave we free is ourselves.