There are only two industries that refer to their customers as 'users'.

Clutter is not a property of information. Clutter is a failure of design.

A metaphor for good information design is a map. Hold any diagram against a map and see how it compares.

What is to be sought in designs for the display of information is the clear portrayal of complexity. Not the complication of the simple; rather the task of the designer is to give visual access to the subtle and the difficult - that is, revelation of the complex.

Design isn't crafting a beautiful, textured button with breathtaking animation. It's figuring out if there's a way to get rid of the button altogether.

I think it is important for software to avoiding imposing a cognitive style on workers and their work.

The leading edge in evidence presentation is in science; the leading edge in beauty is in high art.