Software is largely a service industry operating under the persistent but unfounded delusion that it is a manufacturing industry
Eric S. RaymondIf you treat your beta-testers as if they're your most valuable resource, they will respond by becoming your most valuable resource.
Eric S. RaymondThe only way to write complex software that won't fall on its face is to hold its global complexity down - to build it out of simple pieces connected by well-defined interfaces, so that most problems are local and you can have some hope of fixing or optimizing a part without breaking the whole
Eric S. Raymond