We didn't see any statistically significant relationship between our buzz and our short-term sales...Is that the end of the story? I would say no. This is one study on a set of brands in a particular company within a certain segment of the consumer-packag ed-goods industry. It is by no means a generalized result that applies to all industries.

There is a science to managing high tech businesses, and it needs to be respected. One of them is that in technology businesses, leadership is temporary. It's constantly recycling. So the asset has limited lifetime.

One of the unintended negative consequences of online advertising has been the loss of value in traditional classifieds. It's simply quicker, simply easier for an end user who's online, on a broadband connection, to look things up and to figure out what they want to buy.

It looks like the thing that separates out the capable students from the really successful ones is not so much their knowledge...but their persistence at something.

The computing world is very good at things that we are not. It is very good at memory.

Washington is an incumbent protection machine. Technology is fundamentally disruptive.

We run the company by questions, not by answers.