And the Russians certainly don't have it. If a woman shows up in a fur coat, I just assume she's a crook. And that's me, the nice American. The assumption that you can't make money honestly is a killer.

Part of the problem is when we bring in a new technology we expect it to be perfect in a way that we don't expect the world that we're familiar with to be perfect.

Since I became chairman, I've tried to turn EFF into civil liberties and responsibilities.

It's not that you have jobs on the Internet, but the Internet makes it possible for more people to build their own jobs. What it does is, it erodes the power of institutions. It used to be you needed an institution to have a job. But, if you look at the three of us on this show, I don't think any of us is really employed by an institution. We run our own lives.

Cyberspace still exists at the pleasure of the real world.

I would like to see us shake-in, instead of a shakeout, in the sense that it's true that there's a lot of junk online, and we have to filter it and so forth.

Listening to other companies' customers is the best way to gain market share, while listening to the visionaries is the best way to create new markets.