User experience is everything. It always has been, but it's undervalued and underinvested in. If you don't know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.

I tried to be a ski bum when I stepped away from Twitter, and I wasn't a very good skier.

Marketing, when done well, is about story telling.

Failure of your company is not failure in life. Failure in your relationships is.

The things that keep nagging at you are the ones worth exploring.

Assume the best but hire paranoid people.

Take a human desire, preferably one that has been around for a really long time Identify that desire and use modern technology to take out steps.