You have to be able to risk your identity for a bigger future than the present you are living.

A feel-good style can be a symptom of unawareness or lack of caring.

An organsation's results are determined through webs of human commitments, born in webs of human conversations.

But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

Great work is done by people who are not afraid to be great.

Our best comes out when we have honest discussions.

Our worst comes out when we behave like robots or professionals.