Our worst comes out when we behave like robots or professionals.
Our best comes out when we have honest discussions.
Hope is the raw material of losers.
When trust improves, the mood improves.
I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.
When I left prison, I had to figure out how to embrace my past.