But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

When I left prison, I had to figure out how to embrace my past.

A feel-good style can be a symptom of unawareness or lack of caring.

We live in an extraordinary time. We are caught up in a pace of social and technological change that makes our work, our business and education, sources of anxiety and unfulfillment. Thinking about our thinking and observing our observations can bring us a new world in which work becomes a place for innovation, and in which peace, wisdom, friendship, companionship and community can exist. Let us design this world together.

Hope is the raw material of losers.

Our best comes out when we have honest discussions.

When trust improves, the mood improves.