But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

Our worst comes out when we behave like robots or professionals.

I never told a victim story about my imprisonment. Instead, I told a transformation story - about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.

You have to be able to risk your identity for a bigger future than the present you are living.

That's why we're doing this, to defend our traditions a little. I don't have anything against it (Halloween), but it's not our tradition.

An organsation's results are determined through webs of human commitments, born in webs of human conversations.

But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.