With all due respect to UPS - it's a fine company - nobody cares about logistics. They care about that package arriving at their home, at their office, when it is supposed to and in the condition it's supposed to. FedEx is a much better communicator than UPS.

There are people still in the Republican Party that I believe practice the communication of anger, of disappointment, of regret, of pain, of sorrow, of suffering. That's not what the American people want to hear.

We will be far more effective as communicators when we acknowledge our mistakes, and then we try to make them up.

Most voters would rather have their purse or wallet stolen than be audited by the IRS.

The visual is important. "Let's get to work" says let's get it done, and that's what they want.

Nothing guarantees more applause and more support than the call to abolish the IRS.

Believe in better is one of the most powerful words you can use in the business community.