No communication takes place until the other person feels heard

Impatience has a poor track record for perfection. Getting things right usually includes calming down!

Worry is not the symptom of a problematic life; it's the problem. Situations pass that make our life difficult, it's the worry that stay's with us that makes us ultimately unhappy.

Practice makes polish and polish makes money.

Business friendly is the middle ground between being too cold and uncaring and the other extreme of being too familiar

We are what we repeatedly do but we can be perceived by what we repeatedly say.

Satisfaction may be the goal of the common man, but it is the enemy of greatness.