When you focus on how people feel about what they are saying, you increase the level of true concern you have for others. You actually start to become the person you thought you were pretending to be: a true leader!
Action and adaptability create opportunity.
Most of us forget the basics and wonder why the specifics don't work.
It does not matter how smart you are if nobody knows what you are talking about.
Fear is a survival tool not a handicap.
Business friendly is the middle ground between being too cold and uncaring and the other extreme of being too familiar