Many business intuitions and expertise are going to be valuable; they are telling you something useful, and you want to take advantage of them.

If a situation is very, very turbulent, it has low validity, and there's no basis for intuition.

I worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring it, not thinking about it.

If you mean, "My gut feeling is telling me this; therefore I can act on it and I don't have to worry," we say you should never trust your gut.

You shouldn't trust the judgments of stock brokers picking individual stocks.

There needs to be a certain structure to a situation, a certain predictability that allows you to have a basis for the intuition.

The ability to help others gain insights seems very important to me, and I think one of the most effective, but most difficult, ways is to listen sympathetically when people seem to be saying stupid things or thinking in confused ways. Rather than write them off, we can try to diagnose what is wrong with their thinking - what flawed belief they might be holding. And then search for ways that enables them to discover the flawed belief for themselves.