Recent research has indicated that the average individual listens for only seventeen seconds before interrupting and interjecting his own ideas.
Gary ChapmanWhen people respond too quickly, they often respond to the wrong issue. Listening helps us focus on the heart of the conflict. When we listen, understand, and respect each other's ideas, we can then find a solution in which both of us are winners.
Gary ChapmanA child may be "spoiled" by a lack of training or by inappropriate love that gives or trains incorrectly.
Gary Chapman