If customer ignorance is a profit centre for you, you're in trouble.

All too often, legacy management practices reflexively perpetuate the past - by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths.

Most companies don't have the luxury of focusing exclusively on innovation. They have to innovate while stamping out zillions of widgets or processing billions of transactions.

people are all there is to an organization

Never before has the gap between what we can imagine and what we can accomplish been smaller.

For every person who can imagine a possibility there are tens of thousands who are stuck in the greased grooves of history.

Over the centuries, religion has become institutionalized, and in the process encrusted with elaborate hierarchies, top-heavy bureaucracies, highly specialized roles and reflexive routines.