If customer ignorance is a profit centre for you, you're in trouble.

This extraordinary arrogance that change must start at the top is a way of guaranteeing that change will not happen in most companies.

The best innovations - both socially and economically - come from the pursuit of ideals that are noble and timeless: joy, wisdom, beauty, truth, equality, community, sustainability and, most of all, love. These are the things we live for, and the innovations that really make a difference are the ones that are life-enhancing. And that’s why the heart of innovation is a desire to re-enchant the world.

Discovery is the journey; insight is the destination.

Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.

When a politician bends the truth or a CEO breaks a promise, trust takes a beating.

Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied.