In most companies, the formal hierarchy is a matter of public record - it's easy to discover who's in charge of what. By contrast, natural leaders don't appear on any organization chart.
Gary HamelThe fact is, society is made more hospitable by every individual who acts as if 'do unto others' really was a rule.
Gary HamelFrom Gandhi to Mandela, from the American patriot to the Polish shipbuilders, the makers of revolutions have not come from the top.
Gary HamelThe only thing that can be safely predicted is that sometime soon your organization will be challenged to change in ways for which it has no precedent.
Gary Hamel