The management system which makes only a pretense of valuing employee involvement and encouraging employee empowerment merely breeds cynicism.

Discovering the unexpected is more important than confirming the known.

The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, but also, and perhaps equally important, moral is improved.

All models are approximations. Essentially, all models are wrong, but some are useful. However, the approximate nature of the model must always be borne in mind.

The management system which makes only a pretense of valuing employee involvement and encouraging employee empowerment merely breeds cynicism.

The business of the statistician is to catalyze the scientific learning process.

Management must provide employees with tools that will enable them to do their jobs better, and with encouragement to use these tools. In particular, they must collect data.