The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.

In airplanes you have a choice between chocolate and vanilla. One year could be vanilla or it could be chocolate. I don't attach any relevance to which one.

We tax air passengers like cigarettes and alcohol - we impose sin taxes on travellers.

The first step to problem solving is figuring out who's got the problem.

You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.