Every pilot thinks they're the best pilot in the world. I think I'm the best pilot.

But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people -- not at how much more they can get from their people or how they can more effectively manage their people. I think they need to look a little more closely at what it's like for their people to come to work there every day.

Whether I'm at the hangar or at the airport or on an airplane, I get respect. And that's the best part of my day.

In airplanes you have a choice between chocolate and vanilla. One year could be vanilla or it could be chocolate. I don't attach any relevance to which one.

The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you every day.

It's not a testosterone-driven industry any longer. Success is making money, not in the size of the airline.

It's like telling Mozart that there are too many notes in an opera. Which one do you want us to take out?