Tact, the kind of tact you should cultivate, is not a form of deception or make-believe, but a cultivated taste which gives fine perception in seeing and doing what is best under all circumstances. There is nothing which will so readily bring you into favor, or disarm an opponent, as the right use of tact.
Grenville KleiserA. T. Stewart started life with a dollar and fifty cents. This merchant prince began by calling at the doors of houses in order to sell needles, thread and buttons. He soon found the people did not want them, and his small stock was thrown back on his hands. Then he said wisely, "I'll not buy any more of these goods, but I'll go and ask people what they do want." Thereafter he studied the needs and desires of people, found out just what they most wanted, endeavored to meet those wants, and became the greatest business man of his time.
Grenville Kleiser