I worked in salons, where you do learn the basic sort of thing. But I didn't know anything about the kinds of things I'm doing now. I learned how to put hot-rollers in.

Fashion is emotional, and the way women look at it is emotional, so it's very important to try to connect with a woman's idea of how she might feel.

I didn't do great in school. I didn't have many options. I mean, I'd like to have gone to art college, but I didn't have the grades. I didn't have any qualifications. But I had some friends who were hairdressers, so I just thought, Well, I'll have a go at it.

When you look back at your career, there are moments that are levels that you hit and you bounce off them.

I think now because of this whole social media thing, people obviously felt these things [about cultural appropriation] before, and they comment on everything.

Even though the industry is very big and there's lots of money, when it gets down to it, whether it's a photographer or a designer, as well as a stylist or makeup artist, you're really only working with maybe four or five people on a project. It's all quite small and intimate.

Beauty shouldn't be taken too seriously. Life is stressful enough! Hair should be creative and crazy.