At the end of the day in business, it's not about peer review and getting into a scientific journal. You either increase sales, or not.

Steve [Jobs] proves that it's OK to be an asshole... He just has a different OS.

The key to evangelism is a great product. It is easy, almost unavoidable, to catalyze evangelism for a great product. It is hard, almost impossible, to catalyze evangelism for crap.

There are two types of people on social media: people who want more followers, and liars.

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test.

Companies should always want to delight their customers.

A good idea is about ten percent and implementation and hard work, and luck is 90 percent.