Not many people agree with what I do.

Pursuing your passions makes you more interesting, and interesting people are enchanting.

Greatness is won, not awarded.

I'm a lousy predictor of the future.

The telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.

I have four kids in a private school who have not yet entered college. Their tuition is what keeps me motivated. Life is simple sometimes.

Don't get stubborn, flow with the go. The key is to be open to unintended success. Some companies just can't take yes for an answer.