The angels started singing, the clouds parted, it was a religious experience. I've never had the same reaction to a product, not in 25 years.

"(Big name research firm) says our market will be $50 billion in 2010." Every entrepreneur has a few slides about how the market potential for his segment is tens of billions. It doesn't matter if the product is bar mitzah planning software or 802.11 chip sets. Venture capitalists don't believe this type of forecast because it's the fifth one of this magnitude that they've heard that day. Entrepreneurs would do themselves a favor by simply removing any reference to market size estimates from consulting firms.

Smart, well-meaning people get it wrong when they start believing that the world owes them something and that the rules are different for them.

The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

At the end of my life, I want to say that I made the world a better place because I raised good children, loved my wife, and empowered entrepreneurs. If I do these things, then I can rest knowing that I made the world a better place.

The telephone operator has one of the biggest roles in creating your organization's image....indeed, many people may come into contact with no one except your operator.

If you must use more than ten slides to explain your business, you probably don't have a business.